Mail

We welcome mail regarding cat care, feral care, colony management, and even some weirder topics.

On the other hand, we’ve also received abusive mail regarding our carefully thought-out policies, or suggesting that we follow PETA’s deranged recommendations on wiping out feral colonies, and other such stuff. Generally, such mail goes straight into the trash, so don’t waste your time on it. Intelligent discourse is one thing, but determined idiocy is another.

Spam

We have an enormous spam problem. After all, we’ve had this site for something like ten years now, and we want to be easy to reach, so we put our email addresses right up there—but it’s not easy.

The tiny hosting company that provides server space and bandwidth for us, ArtLogix, estimates that over 90% of the email it receives is spam—or at least, would be if unchecked. As of the beginning of 2007, the company was rejecting around 9500 spams a month—and this from a small company hosting barely ten customers and as many domains.

ArtLogix maintains its own block list, and blocks connections based on the originating host only. They review the server logs regularly, and adjust the block list accordingly.

Hey, you bounced my email!

Sorry about that. ArtLogix doesn’t often bounce legitimate email, but it does happen on occasion. If you read the bounce message, you can find a response address ending in “@sneakemail.com”; sending mail there won’t be rejected, and they’ll do what they can to make sure you can send mail to us in the future.

We’d like to clarify a couple of things:

  • If the mail bounced, it’s not about YOU. ArtLogix is only blocking email from your ISP’s network, because they’ve already received a certain amount of spam from that network, and your ISP does little or nothing about it.

  • We didn’t bounce your message because we wanted to. In fact, maintaining a block list is a major pain, but ArtLogix has to out of self-defense. They’re only doing it because your ISP isn’t behaving considerately, responsibly or professionally (or all of the above).

Please don’t be upset with us if your email was erroneously bounced. Our hosting company is more than willing to provide workarounds. In fact, ArtLogix is working on a new mail system for us which should provide more flexibility and control over what email we accept or reject, which should be done sometime in 2006.

B-b-but . . .

  • I use a really big ISP with millions of customers. How dare you block it? I’ve been using them for years, and I don’t get much spam.

    Whether or not you’re getting spam from your ISP isn’t really the issue. We’re getting spam from your ISP’s network, and for all appearances, they’re sheltering the spammers, often for months at a time. That your ISP might be one of the big guys makes it even more important for them to be responsive to shutting down network abuse coming from their resources.

  • Can’t you just use a spam-filter? I use one, and it works great.

    A spam filter is sort of the email equivalent of spackle—at the cost of a few barely-noticable white patches, you can have what appears to be a nice smooth wall, but it doesn’t exactly take care of structural problems or the smell of dead rats in the wall.

    The bandwidth for Campus Cats is rather limited, and supplied gratis (along with the support, storage and site design). That bandwidth is a resource worth protecting. Filtering the mail merely keeps it out of the mailbox, but the spam itself would still be transmitted over the network, using up that bandwidth, making our webservers less responsive. It would also chew up diskspace, use processing time, and it would still do little to prevent false positives.

  • So why not just change your email address? I did that last year when I was getting a lot of spam, and the problem went away.

    Well, that’s nice. However, it does nothing to protect our network resources (spammers would still be trying the old address, over and over). It’s also impractical for us—we need a fixed address we can be reached at.

  • Can’t you just let my address through?

    Maybe you haven’t noticed yet that email addresses can be forged. If ArtLogix was filtering based on the From addresses, the quantity of spam would never decline. Currently, their only real recourse is to block incoming email based on the originating network.

    However, the new mail system ArtLogix is working on will allow us more flexibility and control, and we should be able to allow specific addresses through. But again, that won’t be until sometime in 2007.

A few things worth mentioning

  • The first rule of the Internet has become Spammers lie. It is often impossible to trace spammers back to their dark, slimy lairs. Therefore, many ISPs have taken the stance that the solution lies with other ISPs. If an ISP has a strong antispam policy implemented on their networks (which include financial consequences for spammers), and they enforce it, spammers tend avoid those ISPs. On the other hand, if an ISP is lax and doesn’t care about abuse from their networks or enforcing their policies—in short, if they just want a cut of the spam-pie—then spammers flock to them, and the ISP shares the responsibility for the flow of sewage that comes from their network.

  • Spammers will only stop when it costs them money to spam. While the ultimate solution to spam will probably wind up being a combination of technical solutions on the server level (resulting in what will probably be something of a loss of privacy for all of us on the Internet), legislation (which will make spamming an economic liability for any spammers who are caught), and cooperation among ISPs on policies which will result in significantly increased financial costs to spammers, the bottom line is that spammers will only stop if it costs them money to spam, and if you have any interest in the future of the Internet and its ultimate usefulness, you’ll write your congresscritters and encourage them to pass legislation to treat spam just like junk-faxing (which carries stiff fines), and encourage your ISP to implement effective antispam policies. Most of the current legislation on the books only calls for flagged subject lines to make it easier for those filtering spam, but such requirements do absolutely nothing to stem the tide.

  • Until mail transfer agent software becomes more sophisticated (such as incorporating anti-forgery features), we must hold ISPs accountable for what comes out of their networks. It’s the only effective method of stopping spam at the moment. If lazy, irresponsible ISPs lose customers who are tired of having their mail blocked because the ISP can’t be bothered to stop spam coming from their network, that will cut into their bottom line, and ultimately they will have to decide between getting money from spammers, or getting money from responsible customers. Some ISPs actually support spam—for example, Microsoft actually lobbied to weaken Washington State’s antispam legislation, presumably because they want to spam their customers. The more ISPs that can be nudged into responsible enforcement of antispam policies, the better off we all are.

What can you do?

  • If you find that your email is being blocked (not just here, but anywhere), complain to your ISP. Ask them why they permit spamming on their network. Ask them to enforce their antispam policies, and implement policies that cost spammers real money. If they don’t seem to care, you might want to reevaluate your choice of ISP. ArtLogix can even recommend a few ISPs that act professionally, value their customers, and don’t tolerate spammers on their networks.

  • If you really can’t switch providers (for example, if you’re a cable-modem customer in a community which permits cable monopolies, and there aren’t any other affordable broadband solutions available to you) there are other mail services out there which can get around the block on your ISP. Both Google Mail and Yahoo Mail are free, have several techniques to defeat spammers using its hosts, and tend to go after spammers pretty quickly. If you don’t want a Yahoo or Google account, you might try Sneakemail, which can help you catch people who sell your address to spammers by allowing you to generate unique disposable addresses, one for each person you deal with. (Don’t want to hear from that address anymore? You can delete it.) You can send mail through their website. (Note that there is a message size limit with a Sneakemail address, though.) There are other services as well.

  • Write to your congresscritter. Become aware of the problem. Visit the Coalition Against Unsolicited Commercial Email [CAUCE] for an overview of the legislative problems and the scope of the spam problem. And if you’re interested in running your own mail server and implementing a similar strategy to the one we have, ArtLogix is more than happy to provide information. Just write.

Sorry for any inconvenience. And thanks for understanding.